Terms of Use

INTRODUCTION AND WEBSITE USE

Welcome to the declutterhub.com and members.declutterhub.com websites, ("we", "us", "our" “the Site”), a UK-based platform that provides educational content, resources, tools and support to help individuals and others better organise their homes, workspaces and improve day-to-day living. All visitors to the Site will be referred to as “the User” “You” or “Your”. The following Terms and Conditions ("the Terms") govern your use of our website, products, services, and membership offerings (collectively, the "Services") and set out how you are permitted to use the Site, including but not limited to terms and conditions that apply to purchases made via the Site. Access to some content and resources may require a paid membership and specific Terms relating to Member Services are also set out below.

declutterhub.com and members.declutterhub.com is owned and operated by The Decluttering Consultancy and trades as The Declutter Hub, a partnership registered in England.

Please read the Terms carefully and ensure you are happy to accept them before proceeding to use the Site. Accessing and using the Site constitutes acceptance of the Terms and so by accessing or using our Site and/or Services, you agree to be bound by these Terms. Should you not wish to accept the Terms of this Site in full you should cease using this Site immediately.

This Site is intended for use by persons who are a minimum of 18 years old so if you are not at least 18 years old you should cease using this Site immediately.

We reserve the right to update these terms from time to time to meet the needs of our business and/or for regulatory reasons, and the terms in force from time to time will be displayed on this page so please check this page regularly when using our services. When we do update these Terms, we will update the "Effective Date" at the top. Any significant changes to the terms of membership services will be notified to existing members prior to such changes coming into force. Continued use of the Services after changes means you accept the new terms.

The content on this Site, and the associated social media channels (via @declutterhub) and email marketing, will include information on decluttering and organising your home. You acknowledge and agree that everyone’s home, office, space and life is unique and that content is intended for informational purposes only and it is your responsibility to decide what is appropriate for your personal circumstances. None of the content in emails, blog posts, podcasts or social media posts should be construed as bespoke decluttering or organising advice and we do not guarantee specific outcomes from following any advice or content provided as everybody’s needs are unique.

SITE OPERATION

We will use all reasonable endeavours to ensure Site availability but cannot guarantee the availability or functionality of the Site or content due to events beyond our reasonable control. This is because, like you, we are reliant on third party suppliers including internet service providers (“ISP”) for website hosting and email services and shall not be liable for unavailability, interruptions in Services or disruptions in Services or Site availability due to circumstances beyond our reasonable control at any time or for any period. We reserve all rights to withdraw, suspend or restrict the content at any time for any reasons. Where possible, we will give you reasonable notice if the Site is to be suspended. 

This Site may contain links to other third party websites or services. Whilst we hope these sites maintain the high levels of professionalism we aim to provide, you acknowledge that they are not under our control and we cannot be held responsible for the content, practices or privacy policies of third parties any actions or events arising from you following any links from this Site. Links are provided for informational purposes only and should not be interpreted as approval or endorsement by us.

We do not guarantee that this Site will be secure or free from bugs, contamination or viruses and You confirm that you accept responsibility for arranging and using your own virus protection software. 

We shall not be liable for any third party impersonating us or our Site in any scam, phishing or fraudulent activity and you accept responsibility for taking all precautions to protect yourself and your own accounts and devices in connection with the illegal activities of third parties.

You are responsible for configuring your information technology, computer programmes and platform to access our Site and ensuring compatibility required to access the Site.

You agree not to use the Site or Services for any unauthorised, malicious or illegal purpose and accept that we reserve the right to take whatever legal action may be necessary against you in connection with any unauthorised, malicious or illegal use.

Where Site continuity is disrupted, including but not limited to server downtime, ISP connectivity problems, hacking, malware or virus issues beyond our control, we will use all reasonable endeavours to rectify issues promptly but shall not be liable to compensate Users for temporary failures or disruptions in the Site or Services.

We are regulated by the Information Commissioner’s Office. www.ico.org.uk  and our business has a privacy policy and confirms how we use data relating to you and it forms part of these Terms of Use. The key elements of that policy are set out on this Site in our Privacy Statement, last updated May 8th 2025. The Privacy Statement can be accessed via our homepage or found at declutterhub.com/privacy-policy  

This Site is written in English and we do not take responsibility for any translations, captions or subtitles which are applied to this Site including but not limited to video and audio content.

In using this Site, social media and/or Services you may encounter comments and/or content supplied by other users. The information contained within user comments is not verified or approved by us. The views expressed by other users on the Site do not represent our views or values.

INTELLECTUAL PROPERTY RIGHTS

All content on the Site, including but not limited to text, images, photographs, illustrations, videos, logos, trademarks, downloadable materials, software, and branding, is owned by, or licensed to, The Declutter Hub unless otherwise stated. The Intellectual Property includes all content on the Site including but not limited to any text, graphics, audio and video and also extends to the page layouts of this Site and any Declutter Hub social media channels and emails. 

All content including but not limited to photographs and videos on this Site and the connected social media channels @declutterhub (Instagram), The Declutter Hub Community Facebook group, The Declutter Hub Facebook page, The Declutter Hub challenge pop up groups, TikTok, YouTube and The Declutter Hub Podcast are subject to copyright and may not be used in any way prohibited by copyright law without the prior written permission of the copyright owner. Please note that unauthorised use of copyright material may result in legal action in the civil and/or criminal courts.

No permission is given to directly reprint or republish or make any adaptation of the Site content in part or in full unless specified in writing by the owners of the Declutter Hub or granted by us e.g. via a Creative Commons licence, in which case any such use must comply with the licence terms and must not be used without acknowledgement and links back to the original page or content source. At no point are you entitled to claim rights over our intellectual property. If you want to request permission to use any of our content you must submit a request hello@declutterhub.com  but this is not a guarantee that permission will be granted.

In the event you breach these terms we reserve the right to prevent any further access to the Site or services and take whatever legal action may be necessary in the circumstances.

LIABILITY AND DISCLAIMERS

Notwithstanding any of these terms, we do not intend to exclude or limit our liability to you where it would be unlawful to do so. We do not exclude or limit liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or exclude any liabilities in any way that is not permitted under applicable law.

In the event you are self-employed or are a business we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity. 

To the maximum extent permissible at law, our aggregate liability to you in connection with these terms howsoever arising in contract, negligence or otherwise, is limited to the price of the Services you have paid for.

If digital content that we have supplied is defective and damages a device or digital content belonging to you and this is proved to be caused by our negligence or failure to use reasonable care and skill, we will either repair the damage or pay you compensation as considered reasonable and necessary in the circumstances.

You acknowledge and agree that everyone’s home, office or other space that they wish to work on is different and agree to do appropriate risk assessments for the relevant space to ensure you are able to work safely and ensure you do not do anything that could put your own or anyone else’s health and safety at risk including but not limited to children and pets, whilst carrying out any decluttering or related activities.

The information on this Site is provided without any representations or warranties, express or implied and is intended for entertainment and information purposes only and does not constitute medical advice. 

You agree that you will not rely on the information on our Site as an alternative to medical advice from your doctor or other professional healthcare provider. If you have any specific questions about any medical matter you should consult your GP or other relevant health professional. If you believe you may be suffering from a medical condition you should seek immediate medical attention. You agree that you will not delay in seeking medical advice because of information on our website or social media channels.

You must obtain professional or specialist advice before taking, or refraining from taking, any action on the basis of the content on our Site or content owned by us accessed via our Site including the Declutter Hub Podcast.

We shall not be liable for any comments on our blog or social media channels by third parties as these are not endorsed or verified by us. We are not responsible for the comments on our Site made by third parties. Should we become aware of comments which are likely to be distressing we will remove them from our Site. Removal of comments does not indicate that any compensation will be awarded, it will not, comments are removed to ensure enjoyment for Site users. 

TERMS OF SALE FOR PRODUCTS AND SERVICES 

The following terms of Sale describe the terms and conditions under which you may purchase Products and Services from us and this includes where you can purchase Products and Services from us without needing to register for a full membership of the Declutter Hub. Products and Services you may choose to purchase include, but are not limited to, books, events, programmes or one-one sessions we may offer for sale from time to time via this Site or via third party retailers. In placing an order you confirm you accept our Terms by ticking the box/clicking where indicated on the checkout page.

When you want to place an order with us please follow the instructions on the relevant page. An order placed by you is an offer to buy the Products or Services specified and our acceptance of your offer takes place when we send your order confirmation, usually by email, which will explain details of delivery of Products and/or how to access Products and/or Services purchased. 

In the event we are unable to supply the Products or Services you wish to order we will let you know by email, for example, products that have recently sold out, and we will not process your order. In the unlikely event an order is processed but the Product or Service becomes unavailable we will provide you with a full refund.

Where you are buying Products or Services as a private individual, and not in the course of a business, you will be granted all the rights you are entitled to as a ‘consumer’ under English Law including the cooling off period and right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or any replacement or re-enactment thereof. 

DECLUTTER HUB MEMBERSHIP TERMS FOR PAYING MEMBERS 

These Terms cannot be varied and in proceeding to purchase the Membership or a Standalone Course you will be deemed to have accepted these Terms. Please read them carefully as they affect your rights and liabilities under law and set out the Terms under which The Declutter Hub (“we”, “our” or “us”) provide services to you, as purchaser of the Membership or course. These Terms are subject to any rights you have under consumer law to which we are bound and which cannot be waived by contract. 

Please be aware that we may update these Terms at any time to meet the needs of the business. Your continued use of the Membership indicates your acceptance of the terms and agreement to any changes. 

The Declutter Hub Membership is a membership site for online training, courses, resources and other content relating to decluttering and organising your home (the “Service”). The Membership is an ongoing commitment where you can get regular support and guidance. Our standalone courses are self-study only.

This membership and courses are suitable for those who are over the age of 18 and have struggled in the past to declutter and organise their home or want support and inspiration to do so.

There are four main elements to the Membership:

  • Self-Study with the Roadmap and Course Library
  • Fortnightly Q&A Sessions
  • Co-working Success Sessions several times a week
  • A private community forum

Self-Study - The Reset Your Home Roadmap is a comprehensive collection of lessons, show rounds and checklists to guide you right through your home in an order that will help you progress gradually. In addition, all Roadmap content is available to study in an order of your own choosing in our course library. The course library also has additional live and guest sessions which are offered from time to time.  The lessons are delivered in short videos by Ingrid and Lesley and any guests. This is self-study and you will work through this independently. For best results you should work through the Roadmap. Failure to do so may limit your ability to learn from the tips and guidance shared in the Q&A sessions. The content of all resources and training will be provided in English, translations are not currently available and we will not be liable for any misinterpretation of information caused by anyone using any translator or translation app in connection with our content and/or resources.

Question & Answer Sessions - Each two weeks you will get the chance to ask questions about decluttering and organising your home and get detailed information from both Ingrid and Lesley about how to do this in a live session. The session typically lasts around 90 minutes. You will be asked to submit questions in advance and there will be a live chat. This is your chance to delve deep in to your own situation and ask questions that will give you additional insight. All time zones are considered when scheduling Q&A sessions and all sessions are recorded by us and available on replay. During live Q and A sessions you agree:

  • NOT to record or take any screenshots or photographs of live Q and A sessions;
  • To respect the hosts and all others participating in sessions;
  • Not to share any of the details of other members without their prior express permission.

Co-working Success Sessions - At least twice a week, there will be an opportunity to work alongside your fellow members virtually in your decluttering and organising projects. These are led by a member of the Declutter Hub team. After a short introduction a timer will be set and you will work independently for 50 minutes on either self-study, decluttering or organising projects. All time zones are considered when scheduling Success Sessions and whilst we aim to provide a number of options we are not able to guarantee we can meet everyone’s needs. These sessions are hugely motivational and will ensure you take action and have accountability. There is also a solo success session available should you want to carry out a success session at a time that your fellow members are not online. 

Private Community Forum - You will have access to a private community forum to support you during the Membership. The intention of the forum is to provide community support and a network of individuals at a similar stage of their decluttering journey and who are facing similar challenges. From time to time, Ingrid, Lesley and other Declutter Hub team members may post and offer support in the forum but there is no guarantee that posts will be responded to immediately or that any forum mailboxes will be monitored. Please be advised that whilst we hope that you will be able to utilise the forum we make no guarantees as to the availability of the forum and/or the content within the forum at any time. Therefore, always ensure that you have back-up copies of any information shared within the group for your ongoing use.

Behaviour - It is requested that at all times your behaviour towards others is polite and respectful. Should your behaviour be deemed offensive or inappropriate we reserve the right to remove you from the Membership with immediate effect. Each person is responsible for their own behaviour and we will not be held responsible for the behaviour or actions of any other Members. If you are unhappy or concerned with the behaviour of any other member please contact us at hello@declutterhub.com  

Membership Fees and Payment Terms - The cost of the Membership is set at the time you subscribe and is inclusive of VAT/Taxes. On subscription you will pay monthly, quarterly or annual payments, as agreed by you when signing up, via PayPal or Stripe. The Membership is a recurring subscription and payment will be taken each month, quarter or year as agreed. The courses, challenges and access passes are a one off payment and the cost is set at the time your purchase. We reserve the right to change the content and delivery of the services within the membership. 

Subscriptions and duration of agreement - Once your registration and payment is confirmed, we will provide you access to the purchased Service and You agree:

  • That all your registration details are true and accurate and that you are at least 18 years old;
  • That you will keep all your login details confidential, including any username and password, and will ensure that nobody other than you can use or access your login details and that your Membership is personal to you and no unauthorised use is permitted and agree to inform us immediately by email at support@declutterhub.com  if you suspect any unauthorised use of your login details;
  • The Declutter Hub reserves the right to terminate the Service, and/or access to certain features of the Service, with or without prior notice to you. We will make reasonable efforts to provide notice but is not required to do so under the terms of this agreement;
  • Lifetime Access is for the lifetime of the Service. If for any reason, The Declutter Hub should dissolve or cease to exist, then your access to the Service terminates;
  • If you are paying on a monthly subscription this allows you access to the Service for 30 days (or a calendar month, whichever is longer) from the date of your last payment. Failure to pay your monthly subscription payment will result in access to the Service being stopped;
  • If you are paying on a quarterly subscription this allows you access to the Service for 90 days (or three calendar months, whichever is longer) from the date of your last payment. Failure to pay your quarterly subscription payment will result in access to the Service being stopped;
  • For annual subscriptions you will receive 365 days access (unless it is a leap year when you will receive 366 days). You may cancel the automatic renewal of your annual subscription at any time and your access to the Site will end at the end of the current contracted term;
  • For standalone courses, you will have lifetime access to your course. Lifetime access means as long as The Declutter Hub is operating;
  • For paid challenges and replay access passes you will have access for the time stated at purchase;
  • That access to the Service may at times be influenced and affected by third parties that we use to provide the Service (web hosting, membership site plugins, etc.), the need to update or improve the Site or events beyond our reasonable control and you and understand agree that no breach of contract action may be initiated against The Declutter Hub when there are reasonable temporary delays in the access of the Service.

Refunds and Cancellation - It is our aim that you will be completely happy with the Membership and the progress in your decluttering journey. However, we appreciate that there may come a time when you wish to leave the Membership. You agree:

  • That we offer a 30 day money back guarantee should you be unhappy with the Service in your first month of a monthly, quarterly or annual membership. To request a refund please email support@declutterhub.com
  • The 30 day refund period only applies to your first membership subscription and cannot be used more than once. It does not apply to anyone who has taken up our 14 day trial option and excludes the $1 and £1 trial and standalone courses;
  • You may also cancel your monthly subscription at any time via your account page but due to the nature of the Service no refunds will be made for any membership fees already paid, excluding the 30 day money back guarantee as stated above;
  • That when you cancel you will no longer have access to the Service, including all content and community resources, once your current paid for membership period is completed;
  • No refunds are given should you terminate an annual, quarterly or monthly subscription after the first 30 day refund period but before your renewal date, however you will retain access to the Service until the end of your annual, quarterly or monthly payment term;
  • It is entirely your responsibility to ensure that you cancel your account in good time should you no longer require the Service and do not wish to be billed further;
  • You agree that you are responsible for deciding if you wish to continue or cancel your subscription and reminders are not sent for monthly and quarterly subscriptions;
  • Standalone courses, 14 day trials, replay access passes and challenges are non-refundable;
  • We reserve all rights to cancel the programme for any reason without prior notice. In such circumstance a refund will be provided for the remainder of that month or year as applicable;
  • Notwithstanding any right or remedy available to us, we may cancel your Membership with immediate effect if:
  • You fail to pay your Membership fees by the relevant due date;
  • You commit a repudiatory breach of the Terms of this agreement;
  • We decide at our sole discretion from time to time.

Contact and Scheduled Services - It is the intention that the Membership will run continuously and that any training material, live Q&As and live masterclass sessions will be provided as set out above. Should an unforeseen reason arise which cause a session(s) to be postponed they will be re-arranged as soon as reasonably possible. Throughout the Membership we will be available via email at  support@declutterhub.com  and will respond within 1 working day Monday - Friday. Please note that whilst you may see us post on social media outside of our core hours not all of these posts are live and some will be pre-scheduled. We are passionate about supporting everyone in the Membership and where we can we may respond to you out of hours but we make no guarantees that this will always be possible.

Disclaimers – In accessing our services you accept that we make no guarantees or claims as to the success of any member and that each individual is unique and their abilities are unique to them. You agree that:

All training provided will be general information and guidance and will not be bespoke advice. We are not responsible for any action or inaction which you take as a result of the information within the Membership.

We are not responsible for any loss of opportunity or any investments which you make. No content in this Membership should be construed as medical advice, whether mental or physical. If you believe that you require medical attention you should seek assistance from a medical professional immediately.

You will respect the rights of all other Members and others involved in the Declutter Hub in respect of your behaviour and others’ privacy. We will not be responsible for the action of any members including for any disclosures made by any members based on information which has been shared within the Membership.

Limitation of Liability and Indemnities

To the fullest extent permitted by applicable laws, we limit liability and responsibility for any harm resulting from your use of all or any part of the Membership. We shall not be liable to you for any damages, including lost profits, whether such claim is based on warranty, contract, tort or otherwise (even if we have been advised in advance of the possibility of such damages).

If we are found to be liable to you for any damage or loss which arises out of or is in any way connected with your use of the Membership, our liability shall in no event exceed the total of any fees with respect to the Membership received by us from you, during the 6 months preceding the date on which the claim arose.

Nothing in these Terms shall limit or exclude our liability in respect to fraudulent misrepresentation, death, or personal injury, resulting from our negligence, or any other liability which cannot be limited or excluded by law.

You agree to indemnify, defend and hold us, our subcontractors and employees, harmless from any claim or demand, including solicitors’ fees, made by a third party due to or arising out of your breach of these terms, or your violation of any law or the rights of a third party.

Privacy and Confidentiality

Your privacy and protection of your personal data is important to us. You are responsible for ensuring that your contact details are accurate and up-to-date, at the time of registration, and on an on-going basis thereafter.

Your personal data is protected as set out in our privacy policy which can be found at declutterhub.com/privacy. By providing your personal data you agree to the terms of our privacy policy.

During the course of the Membership you may have access to confidential information, in particular the personal affairs of other members. In accepting these Terms, you agree that you will not use or disclose to any person, organisation or company, and shall use your best endeavours to prevent the publication of, any confidential information relating to any other member.

You accept that any unauthorised disclosure of personal or confidential information belonging to another may amount to immediate dismissal from the Membership. Should you decide to leave the Membership then you remain bound by the confidentiality and privacy obligations.

Please be aware that some training sessions may be recorded and your name and image/video may be captured. The recordings of the training will be kept and made available to others in the Membership. If you provide or share any information within these sessions about yourself  that information will be shared within the group. Should you not wish to be recorded please ensure that if you attend any training your camera is switched off and your name field is changed to “Attendee” with your initials so that support can still be offered but no personal identifiable information will be captured.

Your log-in details must remain confidential, and you must not disclose this information to a third party, without our express permission in writing. If you know, or suspect, that your log-in details have been obtained by a third party, you agree to change your password immediately, and provide notification of the same as soon as possible to support@declutterhub.com.

Intellectual Property and Members

During your time as a Member you will be provided with courses, digital materials including downloadable checklists and advice and all intellectual property rights and copyrights connected with our courses, materials and works belong to, or are licenced to, us.

You agree that you only have the right to use the materials and information provided as specified and as learning tools and where permitted by us may be able to download or print such materials for your own personal use for the purposes of learning but you acknowledge and agree you are not permittedto copy, duplicate, adapt, modify, republish, reproduce, distribute, broadcast, transmit, translate, rent, lend, sell, in whole or in part, copies, extracts, modified or adapted versions to third parties without our prior written express agreement which we may withhold in our absolute discretion. 

Waiver

In the event that we fail to insist upon your strict performance of any obligations under these Terms, or we fail to exercise any rights or remedies to which we are entitled, this will not constitute a waiver of any such rights and/or remedies available to us.

Errors and Inaccuracies

There may be information within our Site or the Membership which contains typographical errors, inaccuracies or omissions relating to the service delivery, pricing or promotion of the Membership or courses. We reserve the right to correct or amend any errors without prior notice.

Complaints and resolving disputes

It is our aim that you are completely satisfied with the Membership or course. Should you have any feedback please feel free to share it with us as we are always striving to ensure that we provide you with the highest level of service. If you have a complaint about the Membership or a course this should be made to made in writing to Ingrid Jansen and Lesley Spellman at hello@declutterhub.com

Jurisdiction

These Terms together with our Privacy Policy and Cookie Policy are governed by the laws of England & Wales. The English Courts have exclusive jurisdiction over any matter and proceedings arising out of the Membership or courses.

General

We intend to rely on the written Terms set out in Terms and Conditions for the services that we provide to you in delivery of Products and Services including Membership Services. These written Terms shall constitute the entire agreement between us.

Should there be any conflict between these Terms and any Membership hosting platform or payment gateway, these Terms shall prevail.

If any provision within these Terms is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect (unless that would contradict the clear intention of the parties, in which case the entirety of the relevant provision will be deemed to be deleted).

No provision within these Terms shall be enforceable by any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

For additional specific information regarding the operation of our site, please go to the individual FAQs page within declutterhub.com and members.declutterhub.com